Q: I want to get out of the PPO plans I’m in, but I’m hesitant because I don’t know what’s going to happen with the economy. Should I wait to see how things shake out before making a decision? A: Great question! I’ve been hearing this concern quite a bit recently. I’m going to give you my opinion here, but…
Do you have a call recording system? If so, do you actually listen to the calls? And if you do listen to them, do you have a way of judging these calls and providing training to correct/improve them? Here at MGE, we have placed over 750 mystery phone calls to dental offices. This is a service we provide where we…
Q: I’m having a hard time keeping good employees in my practice. How can I minimize staff turnover? A: Thank you for your question! Especially in today’s labor market with more job-hopping than ever, this is an important topic. In any business, regardless of what that business is, you are always going to have some amount of staff turnover. The…
Q: Should I be worried about the economy and all the “recession” talk? And is there anything I should do in my dental practice to prepare? Thank you for your question! I have received many variations of this question recently because there has been a lot of discussion and speculation in the news about the economy—and it can sound a…
Typically, the receptionist position is known as an “entry-level” position. The problem with dubbing it as “entry-level” is that it gives a false idea that the receptionist position isn’t as important as other jobs in the practice—and this simply isn’t true. The receptionist is one of the most important jobs in the practice! All the money you put towards advertising…
You hire new staff and they seem to be doing okay…and then they don’t do so well, so you let them go, and then you repeat the cycle. Or you hire new staff and they seem to be doing well… then they give you their two weeks’ notice, and you repeat the cycle. High turnover is more common these days,…
If you’re ready to reduce stress, improve production, and build a team that works with clarity and purpose, schedule a consultation with MGE today. Discover which training path fits your goals and take the first step toward organized, predictable growth.