Last updated on November 4th, 2025 at 03:11 pm How knowledgeable are your staff when it comes to specific procedures of your practice? For that matter, while your staff may not have a viewpoint that a doctorate in dentistry confers, couldn’t they at least have enough information about dental problems and their applicable treatments to adequately communicate their importance? To…
In our magazines, we do a Q & A where I answer your practice management questions. I received this question and thought it would be interesting to go over. Oh, and before I begin, I wanted to mention that we have a couple of FREE ebooks that have information on these subjects. They are the Comprehensive Case Acceptance Ebook and…
Last updated on November 17th, 2025 at 06:01 pm When we use the term “new patient conversion,” what are we talking about? Simple: We’re referring to the process of turning an incoming call into a new patient that actually shows up into the office. Now, with this in mind, we could also measure the performance of this area in your…
Last updated on November 4th, 2025 at 03:22 pm Considering the statistics, I’d dare to say that the average business owner (or “starter,”) is also pretty darn brave. Case in point: 8 out of 10 businesses in the first 5 years fail. That leaves only 2 out of 10 businesses that survive the first 5 years. Out of the 20%…
Last updated on November 4th, 2025 at 03:27 pm “How can I get my staff to take more responsibility?” I’ve been asked this question a lot, and I mean a real lot, over my career. It might be asked in those exact words or in some variation with relation to a specific position, e.g. “How can I get my hygienist…
Last updated on November 13th, 2025 at 08:07 pm Want more new patients, but not sure exactly where to start? I understand—with so many options available to market your practice, making the “right” decision can be overwhelming if not downright confusing! With that in mind, I’ve put this post together to at least provide a “base” from which to operate…
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