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Featured image for “3 Techniques to Improve Employee Phone Skills”

Customer Service

3 Techniques to Improve Employee Phone Skills

by Bruce Smoler
Apr 18th, 2018
Last updated on November 4th, 2025 at 03:38 pm This week’s blog post comes from MGE client, seminar speaker and Power Program graduate, Dr. Bruce Smoler. Using the practice management information from the MGE Program, Dr. Smoler has tripled his production and collections, and transformed his practice into a tremendously efficient fee-for-service office. The Problem: Phone calls were coming in…
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Featured image for “Finding a Long-Term Associate Dentist”

Associate Dentists

Finding a Long-Term Associate Dentist

by Sabri Blumberg
Apr 4th, 2018
Q: Any tips for finding an associate doctor who stays with my practice for the long-term? The first thing to understand is that you can’t expect to have total control over the length of time someone stays in your practice. With anyone you hire—a front desk person, associate, etc., you can’t guarantee that they’ll stay with your practice “forever.” That…
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Practice Management

New Tax Law Changes for 2018

by Rebecca Walser
Mar 6th, 2018
Last updated on November 12th, 2025 at 05:36 pm Rebecca Walser, J.D., LL.M., CFP® Note from the editor: As we all know, sweeping tax legislation passed just a few months ago. In that vein, we’re pleased to present this week’s post from our special guest, Rebecca Walser, JD, LLM, CFP. Ms. Walser is a tax attorney, wealth strategist, certified financial…
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Featured image for “The 1 Thing That’s Ruining the Dental Industry”

Case Acceptance

The 1 Thing That’s Ruining the Dental Industry

by Leslie Pasco, DDS
Feb 28th, 2018
Last updated on November 17th, 2025 at 03:09 pm Controversial statement warning: We (dentists) are unwittingly ruining our profession. Yeah…you read that right. There’s something that most of us do (it’s so common, you may have even done it today), that: Negatively affects rapport with patients; and potentially makes them lose trust in us, Creates cancellations and no-shows in our…
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