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Featured image for “Quality Control: The Missing Factor in Managing Your Staff”

Customer Service

Quality Control: The Missing Factor in Managing Your Staff

by John Austin
Jul 1st, 2015
In a dental practice, there’s a function that is almost always undervalued or neglected. Lack of this function can throw a pretty large wrench into the mix despite superior clinical, management, marketing and communication skills. The function I’m referring to is: Quality Control. And by this I don’t just mean clinical quality control. I trust that you already maintain tight…
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Practice Management

Organization and Expansion

by Luis A. Colón
Jun 17th, 2015
Last updated on November 6th, 2025 at 02:59 pm As you begin to get busier, you will see that there is only so much that you, the doctor, can PHYSICALLY do. At lower levels of production, you may end up wearing a lot of “hats” other than just “doctor.” As you grow, these other hats become more and more difficult…
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Hiring

The Do’s & Don’ts of Hiring Dental Office Staff

by Ashley Fuegel
Jun 10th, 2015
Last updated on November 4th, 2025 at 11:10 pm What would life (or work) be like if you had few (or no) staff problems? Great…right? Well, aside from how to get more new patients, we’ve found that problems surrounding hiring and managing staff are the second most asked about practice management issues. And with this in mind, I wanted to…
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Case Acceptance

Translating Hygiene into Valuable Doctor Production

by Chris Menkhaus
Jun 3rd, 2015
Last updated on November 5th, 2025 at 11:24 am What’s the REAL value of a hygiene department? I think a lot of dentists underestimate the value of hygiene—because they think it’s just the value of what the hygienist produces. $120 for a cleaning, or whatever the rate is, isn’t highly profitable compared to the doctor’s production. This leads some doctors…
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