Last updated on November 10th, 2025 at 02:51 pm For this week’s web letter, we have the privilege of offering the article “Getting Patients to SHOW UP!” by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental and CEO of Front Office Rocks, an online training company for front desk staff. Since becoming MGE clients in 2003, Laura…
Last updated on November 4th, 2025 at 07:04 pm Want to have a great 2020? When I was in practice, there were eight things I did towards the end of one year or early in the next that always put me in a position to succeed. Want to know more? Keep reading! The Holiday “Sag” It’s typical around the end…
Last updated on November 10th, 2025 at 06:19 pm Q: I don’t have time to keep up with the business end of my practice unless I want to work 60 hours a week. Any ideas? A: Unfortunately, this situation is not uncommon. And while it would be difficult to zero in on exactly what’s happening in your office without a…
This week we’ve finally arrived at the final part in my series on Dental Office Scheduling Policies! In case you missed the earlier installments, here’s Part 1, Part 2, Part 3 and Part 4. SCHEDULING POLICY #18: If a patient is late for their appointment by five minutes, the chairside assistant tries to find them. The assistant doesn’t throw this…
Last updated on November 4th, 2025 at 07:14 pm (Note: This is part two of a two-part post about overcoming patient objections. To read part one). In last week’s post, (read part one), I covered the basics of effectively handling patient objections. Specifically: The first rule for handling any objection, “Faulty” versus “real” objections, My “top-six” list of patient objections…
Last updated on November 17th, 2025 at 03:30 pm (Note: this is part one of a two-part post about overcoming patient objections. Part Two.) After 13 years in private practice (two of them as an MGE client), I came on board with the company as a partner. This year (2014) I’ll be celebrating my 20th anniversary with the company. As…
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