Last updated on November 4th, 2025 at 09:25 pm In the practice of dentistry, one of the more annoying things that can happen on any given day is the missed appointment. And while a cancellation is slightly better than a no-show (at least they called, right?), it’s still lost production—a hole in the schedule—and if it happens often enough, a…
Last updated on November 4th, 2025 at 11:16 pm In my opinion: a dental practice is only as strong as its hygiene department. When you think about it, the number of regular recall patients/visits and the production that comes out of Hygiene are what determine the stability of any given practice. These are patients that regularly show up and more…
Last updated on November 17th, 2025 at 08:15 pm Q: I’d like to get my patients more “involved” in the treatment presentation process. Any suggestions? Thank you for your question. And yes, I do have a few general suggestions. If you want patients more involved in the process, you have to INCLUDE them in it! Don’t talk AT them. Talk…
Last updated on November 10th, 2025 at 02:51 pm For this week’s web letter, we have the privilege of offering the article “Getting Patients to SHOW UP!” by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental and CEO of Front Office Rocks, an online training company for front desk staff. Since becoming MGE clients in 2003, Laura…
This week we’ve finally arrived at the final part in my series on Dental Office Scheduling Policies! In case you missed the earlier installments, here’s Part 1, Part 2, Part 3 and Part 4. SCHEDULING POLICY #18: If a patient is late for their appointment by five minutes, the chairside assistant tries to find them. The assistant doesn’t throw this…
Last updated on November 10th, 2025 at 04:56 pm In this week’s post, I’ll carry on with the scheduling policies I used in my own office. I hope you’ve enjoyed Part 1, Part 2, and Part 3! This week, I’ll cover points 14 through 17: SCHEDULING POLICY #14: The hygienist is totally interruptible. When the doctor comes into the operatory,…