Scheduling

Improve efficiency and production through better scheduling systems. Create full, balanced days that reduce stress and increase output.

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The Worst Thing You Can Do That Kills Your Goodwill With Patients

by Gregory A. Winteregg, DDS

Dec 17th, 2016

Last updated on November 11th, 2025 at 08:10 pm For the most part, we dentists as a group are concerned with how we are perceived by our patients. We try many things to generate goodwill and referrals—e.g. having a state of the art, spotless office, matching uniforms for the staff, a friendly and welcoming atmosphere, etc. Many step this up…

Practice Management

Ask Sabri: Staff Lateness & Patient Cancellation Problems

by Sabri Blumberg

Dec 17th, 2016

Last updated on November 4th, 2025 at 05:20 pm In this week’s blog post, MGE’s Deputy Chief Operating Officer, Sabri Blumberg, answers practice management questions from dentists around the country. Q: I have an employee who’s late on a regular basis. She changes for a little while after I speak with her about it, and then just reverts to being…

Hiring

Should You Hire a Full-Time Scheduling Coordinator?

by Chris Menkhaus

Nov 16th, 2016

Should you hire a full-time person to manage your schedule? (i.e. What people might call a “Schedule Coordinator” or “Scheduler”)? Well, it depends. Traditionally speaking, administrative staff in a dental office have been given the title of “Front Desk” (named after furniture…not so good), or “receptionist”(…better title). And in the real world, the person answering the phone (the receptionist) is…

Customer Service

Running Behind Schedule in Your Dental Office? Here’s How to Fix it!

by Sabri Blumberg

Sep 21st, 2016

From a business perspective, how big of a “deal” is it to run behind schedule? I’ve seen some doctors become so accustomed to running behind that, after a while, it seems like a normal part of doing business. If you have a good scheduling system, it should be very rare to make patients wait longer than 5-10 minutes. (See the…

Case Acceptance

How to Turn Emergency New Patients into Great Long-Term Patients

by Leslie Pasco, DDS

Aug 24th, 2016

Last updated on November 12th, 2025 at 12:30 am Leslie Pasco, DDS We’ve all experienced this: an emergency new patient clamors to be seen immediately, comes in for a brief visit to get out of pain, is difficult to work on…and then we never see or hear from them again. As a result, it can be tempting to assume that…

Leadership

Want to Hit Your Production Goals…Every Month?

by Chris Menkhaus

Aug 17th, 2016

Last updated on November 4th, 2025 at 05:08 pm To start off, this article assumes that you actually HAVE and SET production goals in your office on a monthly basis. If you don’t, I can’t stress the importance of doing this enough. Beyond it being sort of a “Management 101” concept, it’s also an important aspect of your leadership role…

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