Training

Develop a team that performs consistently. Learn how to implement training systems that improve skills, confidence, and results.

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Featured image for “6 Mistakes That Dental Front Offices Make”

Customer Service

6 Mistakes That Dental Front Offices Make

by Neil Winteregg
Dec 12th, 2018
Last updated on November 13th, 2025 at 02:56 pm Neil Winteregg What’s the point of marketing? What are we spending all that money and time for? When we market our practice, or any business for that matter, the whole point is for the phone to ring. And when that phone rings, and a new patient is calling in, they expect…
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Featured image for “Try This in Your Dental Practice: Lunch and Learn with Your Staff”

Practice Management

Try This in Your Dental Practice: Lunch and Learn with Your Staff

by Jeff Santone
Jul 17th, 2018
Last updated on November 4th, 2025 at 03:11 pm How knowledgeable are your staff when it comes to specific procedures of your practice? For that matter, while your staff may not have a viewpoint that a doctorate in dentistry confers, couldn’t they at least have enough information about dental problems and their applicable treatments to adequately communicate their importance? To…
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Featured image for “3 Ways to Improve New Patient Conversion”

New Patients

3 Ways to Improve New Patient Conversion

by Jeffrey M. Blumberg
Jun 20th, 2018
Last updated on November 17th, 2025 at 06:01 pm When we use the term “new patient conversion,” what are we talking about? Simple: We’re referring to the process of turning an incoming call into a new patient that actually shows up into the office. Now, with this in mind, we could also measure the performance of this area in your…
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Featured image for “3 Techniques to Improve Employee Phone Skills”

Customer Service

3 Techniques to Improve Employee Phone Skills

by Bruce Smoler
Apr 18th, 2018
Last updated on November 4th, 2025 at 03:38 pm This week’s blog post comes from MGE client, seminar speaker and Power Program graduate, Dr. Bruce Smoler. Using the practice management information from the MGE Program, Dr. Smoler has tripled his production and collections, and transformed his practice into a tremendously efficient fee-for-service office. The Problem: Phone calls were coming in…
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