Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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Front Office vs. Back Office

by Michael Menkhaus

Aug 18th, 2011

A while back I was in Sacramento, CA with Dr. Winteregg to deliver the MGE Effective Case Acceptance Seminar. In speaking with a few of the doctors in attendance, I noticed something that seems to be a bit of a trend in dental practices all over the country: friction between the front office and the back office. It is important…

Case Acceptance

What Should a Treatment Coordinator Do?

by Sabri Blumberg

Aug 4th, 2011

“As a practice expands and begins hiring a full complement of staff, I’ll find at times that there’s a confusion between the duties of a treatment coordinator and a financial coordinator. A number of practices tend not to differentiate between the two when they are actually entirely different positions.” Now, before I get into the differences between the two, I…

Marketing

What Does a PR Director Do in a Dental Office? (Part I)

by Dania Williams

Jul 13th, 2011

The majority of dentists I speak with are of the opinion that Public Relations (PR) Directors are only for extremely large dental offices. They simply don’t see how a PR Director would be useful or worth the expense in an average-sized office. A good PR Director, however, can be very worthwhile for any size of practice. This becomes evident when…

Case Acceptance

Why the Customer Isn’t Always Right

by Gregory A. Winteregg, DDS

Jan 26th, 2011

“The customer is always right.” For years we have heard this phrase from all different industries. It often carries with it the idea that it is an unalterable guideline that must be followed to be a success in business. After all, that’s how you get the sale, right? There’s actually a major problem with this. What if the customer is…

Teambuilding

Consulting versus Training

by Gregory A. Winteregg, DDS

Dec 29th, 2010

In the years prior to becoming an MGE client, I suffered from a number of not uncommon problems in my practice: inconsistent production—both for myself and the Hygiene Department, erratic new patient flow, getting the patient to do what they needed instead of just what the insurance covered, and just overall fulfillment as a private practicing dentist. So, I did…

Teambuilding

Suggestions on Training Your Staff

by Sabri Blumberg

Sep 4th, 2010

Staff related issues (hiring, training, etc.) are always a hot topic. I recently had an opportunity to answer a question about staff training in my “Ask an MGE Executive” column of our newspaper The Successful Professional. Due to the general relevance of the subject, I offered it up for our webletter. The column follows: Question: What are your suggestions with…

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