Do you ever feel frustrated that your staff don’t seem to care as much about the practice as you do? And when there are problems—production is low, or other improvements need to be made—are you always the one that has to take initiative to fix it? Naturally, as the practice owner and CEO, you are going to care the most.…
Telling a patient that their credit application was denied can be one of the more uncomfortable aspects of making financial arrangements. If not handled correctly, the patient feels embarrassed and it can get awkward. More importantly, it could also mean that the patient won’t get the treatment they need to improve their oral health. A patient who was “on board”…
Staffing issues… While they have always been prevalent in dentistry, they have only intensified in the post-coronavirus environment! And what we’re seeing? Well, you have a ton of dentists that are: Understaffed, Have staff who can’t come back to work yet, Or staff don’t want to (or just aren’t) going to come back, and To add insult to injury, when…
Is your practice extra busy after reopening from the COVID-19 shutdown? That’s great! BUT…and I hate to be the bearer of “bad tidings,” this busyness now could give you a false sense of security about the future! In many cases, this “busyness” from being back in the office has to do with catching up a “backlog.” Being so busy with…
There’s often a division between the front office and the back office. And while this isn’t an issue in every dental office, I’ve seen it enough recently that I’d like to bring it up. The “front” does their thing, the “back” does their thing—and neither is very familiar with the activities and frustrations of the other. And it can create…
We all know new patient referrals tend to be the best patients. They are not only “sold” on you prior to coming in, there is virtually no marketing cost associated with getting them. Sort of the best of both worlds. So, you might wonder: how can you consistently get more new patient referrals? And for this week’s post, I wanted…
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