Practical Insights
for Growing Dental Practices

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Working with Your Spouse (or Any Family)—The Do’s & Don’ts

Jan 4th, 2017

In dentistry or small businesses in general, it’s not uncommon for the practice owner’s spouse or other family members (e.g., brother, sister, son, daughter, etc.) to have a role in the practice. It might be a full-time position, such as an office manager, or an unofficial part-time gig, such as managing finances or helping out with a few projects here…

Customer Service

The Worst Thing You Can Do That Kills Your Goodwill With Patients

by Gregory A. Winteregg, DDS

Dec 17th, 2016

For the most part, we dentists as a group are concerned with how we are perceived by our patients. We try many things to generate goodwill and referrals—e.g. having a state of the art, spotless office, matching uniforms for the staff, a friendly and welcoming atmosphere, etc. Many step this up a notch with things like fresh squeezed orange juice,…

Practice Management

Ask Sabri: Staff Lateness & Patient Cancellation Problems

by Sabri Blumberg

Dec 17th, 2016

In this week’s blog post, MGE’s Deputy Chief Operating Officer, Sabri Blumberg, answers practice management questions from dentists around the country. Q: I have an employee who’s late on a regular basis. She changes for a little while after I speak with her about it, and then just reverts to being late again. What should I do? Good question, and…

Practice Management

Try This: A “New Year” Staff Meeting…That Actually Gets Things Done!

by Aleksandr Dayanayev

Dec 13th, 2016

Editor’s Note: For this week’s blog post, we’d like to welcome guest author Aleksandr Dayanayev, DDS. Dr. Dayanayev is a general dentist practicing in New York, as well as a speaker and seminar instructor for MGE. As the New Year approaches, it’s important to: Review the prior year, Evaluate areas that need changes/improvements, and Set goals for the next year.…

Hygiene & Recall

8 Guidelines for Emailing your Patient Base

by Adam Mortimer

Nov 23rd, 2016

One of the most overlooked (and underrated) activities in any dental office is contact and/or marketing to your patient base. We all hear about “patient retention” as a “hot button word” in the industry. But it really is as big of a deal as it’s made out to be. Actually bigger. So many doctors drive themselves crazy and drop all…

Hiring

Should You Hire a Full-Time Scheduling Coordinator?

by Chris Menkhaus

Nov 16th, 2016

Should you hire a full-time person to manage your schedule? (i.e. What people might call a “Schedule Coordinator” or “Scheduler”)? Well, it depends. Traditionally speaking, administrative staff in a dental office have been given the title of “Front Desk” (named after furniture…not so good), or “receptionist”(…better title). And in the real world, the person answering the phone (the receptionist) is…

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Practical Insights
for Growing Dental Practices

Working with Your Spouse (or Any Family)—The Do’s & Don’ts

The Worst Thing You Can Do That Kills Your Goodwill With Patients

Ask Sabri: Staff Lateness & Patient Cancellation Problems

Try This: A “New Year” Staff Meeting…That Actually Gets Things Done!

8 Guidelines for Emailing your Patient Base

Should You Hire a Full-Time Scheduling Coordinator?

Structure

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About

Resources

Practical Insights for Growing Dental Practices

Working with Your Spouse (or Any Family)—The Do’s & Don’ts

The Worst Thing You Can Do That Kills Your Goodwill With Patients

Ask Sabri: Staff Lateness & Patient Cancellation Problems

Try This: A “New Year” Staff Meeting…That Actually Gets Things Done!

8 Guidelines for Emailing your Patient Base

Should You Hire a Full-Time Scheduling Coordinator?

Structure

Explore

About

Resources

Practical Insights
for Growing Dental Practices