Practical Insights
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The “New Coke” Disaster & Your Dental Practice

Oct 5th, 2016

Last updated on November 11th, 2025 at 07:35 pm Late April of 1985, I had recently turned 16 and I was about to finish my sophomore year of high school. My go-to uniform was Levi’s 501s, with a concert or Izod polo shirt and Reebok high-tops. Most hours outside of school were spent zipping around Miami in my 1979 Datsun…

Leadership

Staff Conflict? What Can You Do?

by Sabri Blumberg

Sep 28th, 2016

Managing staff while spending most of your time chairside is no easy task. And when things get out of hand, you may begin to feel more like a babysitter than a business owner. That said, managing your staff properly is vitally important, as the combined effort of the entire team is what generates all of the practice’s production and income.…

Customer Service

Running Behind Schedule in Your Dental Office? Here’s How to Fix it!

by Sabri Blumberg

Sep 21st, 2016

From a business perspective, how big of a “deal” is it to run behind schedule? I’ve seen some doctors become so accustomed to running behind that, after a while, it seems like a normal part of doing business. If you have a good scheduling system, it should be very rare to make patients wait longer than 5-10 minutes. (See the…

Practice Management

Implementation: Making New Ideas Stick in Your Office!

by John Austin

Sep 14th, 2016

Last updated on November 12th, 2025 at 01:51 pm It goes like this… You hear about a great new idea. Maybe it’s a referral program, a recall program, or a cool customer service procedure. Doesn’t matter, all you know is you want to implement this idea in your practice. So, you bring it to your team. Your excitement is infectious.…

Leadership

Grading Employee Performance

by Sabri Blumberg

Sep 7th, 2016

Last updated on November 11th, 2025 at 06:01 pm How can you tell if an employee is a good fit for your office? For that matter, is there a specific criterion you should use when deciding who to promote and who to let go? By survey, personnel-related issues are among the three primary sources of stress for employers. And, while…

Overhead and Profitability

Sharing “the Numbers” with Your Staff

by Jeffrey M. Blumberg

Aug 31st, 2016

Last updated on November 4th, 2025 at 05:02 pm Should you share office production and collection numbers with ALL of your staff? What are the benefits? And are there any drawbacks to this position? Doesn’t it make your staff only care about the numbers—or worse, ask for more money? And finally, how much of the “numbers” should you share with…

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Practical Insights
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