Should you hire a full-time person to manage your schedule? (i.e. What people might call a “Schedule Coordinator” or “Scheduler”)? Well, it depends. Traditionally speaking, administrative staff in a dental office have been given the title of “Front Desk” (named after furniture…not so good), or “receptionist”(…better title). And in the real world, the person answering the phone (the receptionist) is…
Last updated on November 12th, 2025 at 05:30 pm Is being a dentist still the opportunity it used to be? The answer you get to this question probably depends on who you ask. Like everything else, whoever you ask will have an opinion—but is their opinion based on facts or emotion? First, let’s take a look at some facts. While…
Last updated on November 11th, 2025 at 07:35 pm Late April of 1985, I had recently turned 16 and I was about to finish my sophomore year of high school. My go-to uniform was Levi’s 501s, with a concert or Izod polo shirt and Reebok high-tops. Most hours outside of school were spent zipping around Miami in my 1979 Datsun…
From a business perspective, how big of a “deal” is it to run behind schedule? I’ve seen some doctors become so accustomed to running behind that, after a while, it seems like a normal part of doing business. If you have a good scheduling system, it should be very rare to make patients wait longer than 5-10 minutes. (See the…
Last updated on November 12th, 2025 at 01:51 pm It goes like this… You hear about a great new idea. Maybe it’s a referral program, a recall program, or a cool customer service procedure. Doesn’t matter, all you know is you want to implement this idea in your practice. So, you bring it to your team. Your excitement is infectious.…
Last updated on November 4th, 2025 at 05:02 pm Should you share office production and collection numbers with ALL of your staff? What are the benefits? And are there any drawbacks to this position? Doesn’t it make your staff only care about the numbers—or worse, ask for more money? And finally, how much of the “numbers” should you share with…