Practice Management

Proven methods to organize and run a more efficient, profitable dental practice. Covering leadership, systems, overhead, and day-to-day operations.

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Fixing a Broken Area of Your Business

by Jeffrey M. Blumberg

Jan 11th, 2017

In quite a few of the articles Sabri and I have written, we’ve hit on how “change” can negatively impact your practice, crash statistics just plain wreck an area of an organization. Simple things like changing your marketing, staff functions, new office policies, etc. can inadvertently bring about disaster—even though they may have seemed to be a “good idea at…

Practice Management

Working with Your Spouse (or Any Family)—The Do’s & Don’ts

by Sabri Blumberg

Jan 4th, 2017

In dentistry or small businesses in general, it’s not uncommon for the practice owner’s spouse or other family members (e.g., brother, sister, son, daughter, etc.) to have a role in the practice. It might be a full-time position, such as an office manager, or an unofficial part-time gig, such as managing finances or helping out with a few projects here…

Customer Service

The Worst Thing You Can Do That Kills Your Goodwill With Patients

by Gregory A. Winteregg, DDS

Dec 17th, 2016

For the most part, we dentists as a group are concerned with how we are perceived by our patients. We try many things to generate goodwill and referrals—e.g. having a state of the art, spotless office, matching uniforms for the staff, a friendly and welcoming atmosphere, etc. Many step this up a notch with things like fresh squeezed orange juice,…

Practice Management

Ask Sabri: Staff Lateness & Patient Cancellation Problems

by Sabri Blumberg

Dec 17th, 2016

In this week’s blog post, MGE’s Deputy Chief Operating Officer, Sabri Blumberg, answers practice management questions from dentists around the country. Q: I have an employee who’s late on a regular basis. She changes for a little while after I speak with her about it, and then just reverts to being late again. What should I do? Good question, and…

Practice Management

Try This: A “New Year” Staff Meeting…That Actually Gets Things Done!

by Aleksandr Dayanayev

Dec 13th, 2016

Editor’s Note: For this week’s blog post, we’d like to welcome guest author Aleksandr Dayanayev, DDS. Dr. Dayanayev is a general dentist practicing in New York, as well as a speaker and seminar instructor for MGE. As the New Year approaches, it’s important to: Review the prior year, Evaluate areas that need changes/improvements, and Set goals for the next year.…

Hiring

Should You Hire a Full-Time Scheduling Coordinator?

by Chris Menkhaus

Nov 16th, 2016

Should you hire a full-time person to manage your schedule? (i.e. What people might call a “Schedule Coordinator” or “Scheduler”)? Well, it depends. Traditionally speaking, administrative staff in a dental office have been given the title of “Front Desk” (named after furniture…not so good), or “receptionist”(…better title). And in the real world, the person answering the phone (the receptionist) is…

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Practice Management

Fixing a Broken Area of Your Business

Working with Your Spouse (or Any Family)—The Do’s & Don’ts

The Worst Thing You Can Do That Kills Your Goodwill With Patients

Ask Sabri: Staff Lateness & Patient Cancellation Problems

Try This: A “New Year” Staff Meeting…That Actually Gets Things Done!

Should You Hire a Full-Time Scheduling Coordinator?

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