Q: How should I determine what to pay a new staff member? Good question! Obviously, the first step in determining this would be: what position are you hiring for? Obviously, you’re not going to (ever really) pay a receptionist what you’re going to pay an EFDA or what you’d pay a hygienist. That aside, pay for certain positions (especially licensed…
Should you hire a full-time person to manage your schedule? (i.e. What people might call a “Schedule Coordinator” or “Scheduler”)? Well, it depends. Traditionally speaking, administrative staff in a dental office have been given the title of “Front Desk” (named after furniture…not so good), or “receptionist”(…better title). And in the real world, the person answering the phone (the receptionist) is…
For this week’s blog post, we’re debuting the “Ask an MGE Consultant” column. We all know that Sabri Blumberg works very hard, so we’re giving her a little break from her usual “Ask Sabri” column. Don’t worry, it’ll be back soon, but until then we think you’ll find you’re in very capable hands with MGE’s top consultants, Chris Menkhaus, Dania…
Q: I’m looking for ways to boost my production. Should I add another operatory? The first thing I’ll say is that this decision would be influenced by a number of factors, the least of which would include: How many chairs you already have. How far you are scheduled out and whether or not you are scheduled properly (effectively). How many…
Q: A couple of staff quit and are badmouthing me in the community. Is there something I can do about it? While reasons can vary, many people will badmouth like this when there is an unhandled upset about something. Now, there are usually signals that this upset exists before they quit (or are let go). So if possible (and appropriate),…
Q: I’m spending a lot on new patient marketing, but haven’t seen much in the way of results. Should I stop? A: No results (or poor results) from marketing is normally caused by one of two things: A) your marketing is ineffective (i.e. nobody is responding to it), or B) your marketing is effective (i.e., people are calling the office)…
If you’re ready to reduce stress, improve production, and build a team that works with clarity and purpose, schedule a consultation with MGE today. Discover which training path fits your goals and take the first step toward organized, predictable growth.