Last updated on November 17th, 2025 at 03:19 pm Q: Is it important to have a dedicated Scheduling Coordinator or can this function be shared amongst all of the front desk staff? Great question! The problem with sharing a function is that you end up with a situation where nobody is really responsible or accountable for that function. A scheduler…
Q. I would like to start measuring individual employee productivity by using statistics. Do you have any suggestions on which stats to assign to the various jobs in the office? Good question. And I want to start my answer with a disclaimer: there’s quite a bit to know about statistic management! On the MGE Power Program a client might spend…
Last updated on November 4th, 2025 at 11:10 pm What would life (or work) be like if you had few (or no) staff problems? Great…right? Well, aside from how to get more new patients, we’ve found that problems surrounding hiring and managing staff are the second most asked about practice management issues. And with this in mind, I wanted to…
Last updated on November 18th, 2025 at 05:36 pm I’ll start this post with a story. Not that long ago, I was speaking with a newer client. They were having trouble with hiring and staff turnover. At the time, he had two openings: dental assistant and front desk. Applicants were few and far between and the ones he did hire…
Last updated on November 4th, 2025 at 09:32 pm Q: Any suggestions on how to increase new patient referrals? Believe it or not, the most effective way that I’ve seen to get more referrals is to increase case acceptance! Why? MGE’s COO Jeff Blumberg explains in this blog post on New Patient Acquisition, Part III. Now, assuming you have no…
Last updated on November 5th, 2025 at 01:37 am Note: This article is directed primarily at the hiring of new dental front desk staff. While some of the information in this article could be applicable for other new staff in the practice (i.e. new dental assistants, etc.), depending on the state you are in, some back office staff may need…