“I wish I had a perfect staff…. I wish I had a perfect staff…. I wish I had a perfect staff….” How many times have you said (or wished) something like this? If you’re like any of your colleagues—I would bet quite a bit! Hiring can be a headache… you’re missing key positions in the office, there doesn’t seem to…
Q: Is it important to have a dedicated Scheduling Coordinator or can this function be shared amongst all of the front desk staff? Great question! The problem with sharing a function is that you end up with a situation where nobody is really responsible or accountable for that function. A scheduler should be in charge of production and making sure…
Q. I would like to start measuring individual employee productivity by using statistics. Do you have any suggestions on which stats to assign to the various jobs in the office? Good question. And I want to start my answer with a disclaimer: there’s quite a bit to know about statistic management! On the MGE Power Program a client might spend…
What would life (or work) be like if you had few (or no) staff problems? Great…right? Well, aside from how to get more new patients, we’ve found that problems surrounding hiring and managing staff are the second most asked about practice management issues. And with this in mind, I wanted to share a few simple “do’s” and “don’ts” I’ve picked…
I’ll start this post with a story. Not that long ago, I was speaking with a newer client. They were having trouble with hiring and staff turnover. At the time, he had two openings: dental assistant and front desk. Applicants were few and far between and the ones he did hire turned out to be “duds” (i.e. not good employees).…
Q: How can I make sure that adding an associate doesn’t turn into a “nightmare”? First you need to make sure that your practice is ready for an associate. Can you afford one? Can you keep them busy? How are you going to use this associate? Is your staff set up to support an associate? You have to understand that…
If you’re ready to reduce stress, improve production, and build a team that works with clarity and purpose, schedule a consultation with MGE today. Discover which training path fits your goals and take the first step toward organized, predictable growth.