“Hiring” is not most dentists’ favorite word. It can be one of the more stressful aspects of owning and managing a dental practice. And it becomes a lot more stressful when new employees make costly mistakes. I’ve seen just about every mistake that can be made, including silly ones, like: Inputting insurance incorrectly, Forgetting to take a payment before the…
Last updated on November 11th, 2025 at 07:46 pm Do you ever feel frustrated that your staff don’t seem to care as much about the practice as you do? And when there are problems—production is low, or other improvements need to be made—are you always the one that has to take initiative to fix it? Naturally, as the practice owner…
Last updated on November 3rd, 2025 at 08:03 pm Telling a patient that their credit application was denied can be one of the more uncomfortable aspects of making financial arrangements. If not handled correctly, the patient feels embarrassed and it can get awkward. More importantly, it could also mean that the patient won’t get the treatment they need to improve…
Last updated on November 3rd, 2025 at 08:07 pm Staffing issues… While they have always been prevalent in dentistry, they have only intensified in the post-coronavirus environment! And what we’re seeing? Well, you have a ton of dentists that are: Understaffed, Have staff who can’t come back to work yet, Or staff don’t want to (or just aren’t) going to…
Last updated on November 3rd, 2025 at 08:11 pm Is your practice extra busy after reopening from the COVID-19 shutdown? That’s great! BUT…and I hate to be the bearer of “bad tidings,” this busyness now could give you a false sense of security about the future! In many cases, this “busyness” from being back in the office has to do…
There’s often a division between the front office and the back office. And while this isn’t an issue in every dental office, I’ve seen it enough recently that I’d like to bring it up. The “front” does their thing, the “back” does their thing—and neither is very familiar with the activities and frustrations of the other. And it can create…
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