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Featured image for “3 Ways to Improve New Patient Conversion”

New Patients

3 Ways to Improve New Patient Conversion

by Jeffrey M. Blumberg
Jun 20th, 2018
When we use the term “new patient conversion,” what are we talking about? Simple: We’re referring to the process of turning an incoming call into a new patient that actually shows up into the office. Now, with this in mind, we could also measure the performance of this area in your practice or the “conversion rate.” E.g. you get 100…
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Featured image for “Why Your Practice Needs to be Systems Based”

Practice Management

Why Your Practice Needs to be Systems Based

by Dan Brown
May 23rd, 2018
Considering the statistics, I’d dare to say that the average business owner (or “starter,”) is also pretty darn brave. Case in point: 8 out of 10 businesses in the first 5 years fail. That leaves only 2 out of 10 businesses that survive the first 5 years. Out of the 20% of businesses that survive the first 5 years, 80%…
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Featured image for “3 Techniques to Improve Employee Phone Skills”

Customer Service

3 Techniques to Improve Employee Phone Skills

by Bruce Smoler
Apr 18th, 2018
This week’s blog post comes from MGE client, seminar speaker and Power Program graduate, Dr. Bruce Smoler. Using the practice management information from the MGE Program, Dr. Smoler has tripled his production and collections, and transformed his practice into a tremendously efficient fee-for-service office. The Problem: Phone calls were coming in and we were not converting these calls as well…
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