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Featured image for “5 Ways to Improve the Patient Experience”

Customer Service

5 Ways to Improve the Patient Experience

by Gregory A. Winteregg, DDS
Jul 5th, 2017
Last updated on November 12th, 2025 at 01:36 am Is there a dentist that wouldn’t want: Superior patient retention: Loyal patients who stay with the practice long-term and show up for their appointments? Excellent word of mouth with tons of referrals? Numerous positive reviews online (Google, Yelp, etc.)? Beyond great clinical care, these factors are heavily dependent on customer service,…
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Marketing

Are You Spending Too Much (or Too Little) on Marketing?

by Dania Williams
Jun 28th, 2017
Last updated on November 11th, 2025 at 07:59 pm How much should you be spending on marketing? Before getting into the exact numbers, the first thing I want to say is that your marketing budget should be a percentage of collections, and it should grow as the practice grows. Most dentists forget this little detail. They start doing some marketing…
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Featured image for “One Incredibly Simple Change to Make Your Front Office More Efficient”

Customer Service

One Incredibly Simple Change to Make Your Front Office More Efficient

by Justene Doan, DDS
Jun 14th, 2017
Editor’s Note: MGE Client Justene Doan, DDS practices in the San Diego, CA area with her husband, Roger Tran, DDS. Since first becoming a client, their practice has grown considerably; now a multi-provider practice with two locations, three General Dentists and two specialists. Looking for ways to maintain the highest level of personalized service in a large practice (that is…
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