Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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Featured image for “6 Steps to a Productive Hygiene Department!”

Customer Service

6 Steps to a Productive Hygiene Department!

by Chris Menkhaus
Sep 26th, 2018
Hygienists play a huge role in the value and growth of a dental practice. Some very smart people have said that, ultimately, a dental practice is only as valuable as its hygiene department—and they wouldn’t be wrong. In fact, a properly run hygiene department should produce at least 30% of the total revenue of the practice.  Your hygiene department is…
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Featured image for “Try This in Your Dental Practice: Lunch and Learn with Your Staff”

Practice Management

Try This in Your Dental Practice: Lunch and Learn with Your Staff

by Jeff Santone
Jul 17th, 2018
How knowledgeable are your staff when it comes to specific procedures of your practice? For that matter, while your staff may not have a viewpoint that a doctorate in dentistry confers, couldn’t they at least have enough information about dental problems and their applicable treatments to adequately communicate their importance? To that end, I want to share a successful action…
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Featured image for “3 Ways to Improve New Patient Conversion”

New Patients

3 Ways to Improve New Patient Conversion

by Jeffrey M. Blumberg
Jun 20th, 2018
When we use the term “new patient conversion,” what are we talking about? Simple: We’re referring to the process of turning an incoming call into a new patient that actually shows up into the office. Now, with this in mind, we could also measure the performance of this area in your practice or the “conversion rate.” E.g. you get 100…
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Featured image for “3 Techniques to Improve Employee Phone Skills”

Customer Service

3 Techniques to Improve Employee Phone Skills

by Bruce Smoler
Apr 18th, 2018
This week’s blog post comes from MGE client, seminar speaker and Power Program graduate, Dr. Bruce Smoler. Using the practice management information from the MGE Program, Dr. Smoler has tripled his production and collections, and transformed his practice into a tremendously efficient fee-for-service office. The Problem: Phone calls were coming in and we were not converting these calls as well…
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