Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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4 Steps for Finding & Keeping Great Dental Staff

by Sabri Blumberg

Aug 23rd, 2023

This week’s blog post comes from the Ask Sabri column in our magazine, with a reader question that is relevant to many dental practices right now: Q: Help! We can’t find any good employees. We’ve been trying to hire, but people either are asking for too much money, don’t last long, or never find their footing on the job. What…

New Patients

Building the Perfect Dental Office Receptionist

by Jeffrey M. Blumberg

Aug 9th, 2023

The success of a dental practice heavily relies on various factors, including effective marketing, quality dental care, and a skilled team. Among the essential team members, the dental practice receptionist plays a pivotal role in converting potential patients into actual appointments. A while back, I had a great discussion with Sabri Blumberg on our podcast, Dental Business RX, about “A…

Marketing

9 Criteria You Need to Use to Evaluate Your Receptionist’s Performance

by Jeff Santone

Jan 11th, 2023

Do you have a call recording system? If so, do you actually listen to the calls? And if you do listen to them, do you have a way of judging these calls and providing training to correct/improve them? Here at MGE, we have placed over 750 mystery phone calls to dental offices. This is a service we provide where we…

Hiring

Ask Sabri: 5 Reasons You Have Excessive Staff Turnover in Your Dental Office

by Sabri Blumberg

Nov 23rd, 2022

Q: I’m having a hard time keeping good employees in my practice. How can I minimize staff turnover? A: Thank you for your question! Especially in today’s labor market with more job-hopping than ever, this is an important topic. In any business, regardless of what that business is, you are always going to have some amount of staff turnover. The…

Team Management

The Two Keys to Being a Great Dental Office Receptionist

by Power Client Manager Department

Aug 31st, 2022

Typically, the receptionist position is known as an “entry-level” position. The problem with dubbing it as “entry-level” is that it gives a false idea that the receptionist position isn’t as important as other jobs in the practice—and this simply isn’t true. The receptionist is one of the most important jobs in the practice! All the money you put towards advertising…

Hiring

4 Ways to Reduce Staff Turnover in Your Dental Practice

by John Austin

Jul 20th, 2022

You hire new staff and they seem to be doing okay…and then they don’t do so well, so you let them go, and then you repeat the cycle. Or you hire new staff and they seem to be doing well… then they give you their two weeks’ notice, and you repeat the cycle. High turnover is more common these days,…

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Team Management

4 Steps for Finding & Keeping Great Dental Staff

Building the Perfect Dental Office Receptionist

9 Criteria You Need to Use to Evaluate Your Receptionist’s Performance

Ask Sabri: 5 Reasons You Have Excessive Staff Turnover in Your Dental Office

The Two Keys to Being a Great Dental Office Receptionist

4 Ways to Reduce Staff Turnover in Your Dental Practice

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