Last updated on November 3rd, 2025 at 03:34 pm If you look through negative online reviews for dental offices, you’ll notice one of the common themes is, “The doctor is great, but _________ .” Fill in the blank with things like, “They messed up my insurance,” “I had to wait an hour,” “The receptionist was rude on the phone,” “I…
“I hired a new employee, but they’re just not getting up to speed the way I hoped.” Or, “I’m just unhappy with my staff. I feel like it’s hard to find good staff these days.” I’ve heard this a lot, and I understand the feeling. You hired someone to lessen the load, but now you feel like the person you…
Last updated on November 3rd, 2025 at 04:37 pm So, you’ve hired on some great staff and they’ve been working with you for a while. Now, the question is: how do you keep them accountable? How do you get them to take initiative? And how do you determine when an employee is ready for a raise? It can be frustrating…
Last updated on November 17th, 2025 at 07:23 pm What are the secrets to finding and building a productive team of long-term employees? And I know that right now it’s a bit more difficult to find and keep employees than in times past, which makes it even more important to stay on top of your hiring “game,” and to put…
Last updated on November 12th, 2025 at 06:07 pm “You can’t tell people what to do!” Years ago, this is what one of our client’s Schedule Coordinators told their Office Manager when she asked why a patient was scheduled for a primary procedure late in the afternoon; as opposed to the morning, you know, during Primary Time. It was illuminating…
Last updated on November 3rd, 2025 at 06:35 pm What if your dental practice was losing thousands of dollars per day? And what if you, the dentist/owner, were never even aware of it—because it’s happening at the front desk and word never gets back to you? I’m confident saying that there’s at least an 80% chance this is happening to…