Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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Improving Team Accountability and Initiative

by Power Client Manager Department

Aug 18th, 2021

So, you’ve hired on some great staff and they’ve been working with you for a while. Now, the question is: how do you keep them accountable? How do you get them to take initiative? And how do you determine when an employee is ready for a raise? It can be frustrating as a practice owner to feel like you’re the…

Hiring

Trouble Finding Staff for Your Dental Practice? Try This

by John Austin

Aug 4th, 2021

What are the secrets to finding and building a productive team of long-term employees? And I know that right now it’s a bit more difficult to find and keep employees than in times past, which makes it even more important to stay on top of your hiring “game,” and to put an extra focus on teambuilding. And it’s with that…

Customer Service

Getting Control of Your Schedule: Can You “Tell Patients What to Do?”

by Jeffrey M. Blumberg

Jun 30th, 2021

“You can’t tell people what to do!” Years ago, this is what one of our client’s Schedule Coordinators told their Office Manager when she asked why a patient was scheduled for a primary procedure late in the afternoon; as opposed to the morning, you know, during Primary Time. It was illuminating for the Office Manager, and sadly the Schedule Coordinator…

Customer Service

How Most Dentists Are Unknowingly Losing Thousands of Dollars per Day

by Jeff Santone

Jun 23rd, 2021

What if your dental practice was losing thousands of dollars per day? And what if you, the dentist/owner, were never even aware of it—because it’s happening at the front desk and word never gets back to you? I’m confident saying that there’s at least an 80% chance this is happening to you. Why so confident? Well, here at MGE, we…

Hiring

Hiring a Hygienist: 6 Ways to Get More Qualified Candidates

by Chris Menkhaus

Jun 16th, 2021

Trouble finding a Hygienist? I’ve heard this a lot this past year ever since practices began reopening after the pandemic shutdowns. And for that matter, it’s still a problem for many dentists today. Now, despite any difficulty you may be having, it is possible to fill that hygienist position quickly. It may take a little extra creativity on how you…

Practice Management

This Mistake with Your Front Desk Can Cost You Valuable Production

by Chris Menkhaus

Mar 3rd, 2021

No matter the size of your dental practice, having clearly defined roles in the front office is essential. Failing to separate job functions and having “everyone” share all the duties or simply not having enough people up front—is one of the biggest barriers to building a strong practice. Typically, back office/clinical roles are well defined and understood. This allows for…

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